Grievance Redressal
Last updated: August 2026
Relitrade is committed to resolving investor grievances promptly and fairly. This page describes how to raise a complaint and the escalation matrix as prescribed by SEBI.
1. Level 1 — Customer Support
Write to support@relitrade.in with your registered name, contact details and a description of your grievance. We acknowledge complaints within 24 hours and aim to resolve them within 7 working days.
2. Level 2 — Compliance Officer
If unresolved, escalate to our Compliance Officer at compliance@relitrade.in. Please include your prior ticket reference. Resolution is targeted within 10 working days.
3. Level 3 — SEBI SCORES
If you are still not satisfied, you may lodge a complaint on SEBI's SCORES portal at scores.sebi.gov.in. SCORES is a centralised, web-based complaints redressal system.
4. Online Dispute Resolution (ODR)
You may also initiate dispute resolution through the SEBI-recognised ODR portal (smartodr.in) for market-related disputes.
5. Registered Details
Relitrade Research Pvt. Ltd. · SEBI Research Analyst Reg. No. INH000XXXXXX · Mumbai, Maharashtra · support@relitrade.in · +91 1800-000-000.